Data deletion

1. Send a request

Email the privacy contact below with the subject “IlMioSalone data deletion”. Identify the account email or the salon concerned and explain which data you want deleted. For a WhatsApp connection, include the business phone number or account identifier if known. You do not need to log in to send a request.

Do not send a password, Meta access token, identity document or full message history unless a proportionate verification step is specifically required.

2. What happens next

The operator reviews the request, verifies identity where necessary, and identifies the applicable salon controller. We explain the action taken, any necessary retention and any further information needed. The normal response period is one month, with extensions only where permitted by law.

Deletion covers the relevant records held by the service, subject to applicable obligations and documented legal holds. It cannot remove messages already received by another person or erase copies independently held by Meta.

3. Disconnect Meta or WhatsApp

The salon owner can disconnect the number in the application’s WhatsApp settings or contact support. You can also remove the app’s authorisation using Meta’s account or business controls. State explicitly if you also want existing service data deleted: disconnection alone and data deletion are different requests.

Connection cleanup is retried if a provider is unavailable. Restarting the service does not delete stored conversations. A deletion request is handled across application records, Chatwoot messages and attachments, and pending messaging data; we explain any necessary retention and remaining copies. Production messaging is still under development.

• Privacy policy
• WhatsApp integration status